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Pricing & Cancellation Policy

Last revised on April 14, 2021

 

Pricing

This is a limited time offer, prices are subject to change. Toast Tours, LLC operates fully insured PUC/TCP-licensed vehicles. Tour prices do not include tasting fees, meals, gratuities for the guide, lodging, or park entrance fees unless otherwise noted.
 
Prices listed in printed media are subject to change because prices have often been printed far in advance. We do everything we can to keep our prices the same as published.
 
Please note that by agreeing to the terms and conditions when making the original reservation, the customer gives consent to Toast Tours LLC to collect any cancellation fees that might incur if the customer revokes on their reservation.
 
Prices are quoted in US dollars and all payments must be made in US dollars.
 

Gratuities

For parties of fewer than 5 guests, gratuity for your Tour Guide is not included on our public group tours. Gratuities are based on your guides’ performance, and are greatly appreciated. For a good performance, it is standard to give a 15-20% gratuity within the United States.
 
For parties of 5 or more on our public group tours and for all Private Groups, an 18% gratuity will be added to your tour price.
 
 

Cancellation Policy

Public Group Minimum Number of Guests

Our public group activities have a minimum number of guests required for them to run. While unlikely, it is possible that it will not reach the minimum and you will be notified that it has been cancelled. If this happens, we will work to find an alternative solution or will issue a full refund.
 

Public Group Tours Timeliness Policy

As a courtesy to your fellow passengers, it’s important to be on time. If you are late or miss your scheduled pickup time for the tour please contact our office immediately at 805-400-3141. An alternative pick up location may be arranged at your expense, subject to availability. Any guest who misses their tour entirely will be seen as a no-show. No refunds will be issued.
 

Toast Together Tours

For our public Toast Together group wine tours a full refund will be given for cancellations made more than 48 hours before the scheduled departure time. Any cancellations with less than 48 hours notice will not be entitled to any refunds.
 

Hearst Castle & Wine Tours

For our public Hearst Castle & Wine group tours a full refund will be given for cancellations made more than 48 hours before the scheduled departure time. Any cancellations with less than 48 hours notice will not be entitled to any refunds.
 

Private Tours

For a charter or private tour a non-refundable $200.00 or 20% deposit, whichever is greater, will be charged upon confirmation of the booking. As long as we have not received the deposit, the charter or tour is not confirmed and your requested date will not be held.
 
For cancellations made more than 14 days before the day of your charter or tour (336 hours before 12.01am the day of planned initial departure) the $200.00 or 20% deposit will be held. Any cancellations with less than 14 days before the day of your charter or tour you will be charged the full amount for your planned itinerary.
 
If you are late for your scheduled pickup time on the day of the tour, we will start billing your tour at the time the tour was scheduled to start, not the time the tour actually started.
 

Packages and Third Party Tours

Tours with hotel packages and other third-party attractions tickets cancelled or changed with more than 14 days notice prior to departure (336 hours before 12.01am the day of planned initial departure), will incur a $200.00 fee or a fee of 10% of the package cost, whichever is greater. Cancellations of any Tour package or 3rd party attraction ticket with less than 14 days notice will not be entitled to any refunds.

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